Refund Policy

Last updated: 9/1/2026

Our promise

FixPix is operated by Richard Struck in Queensland, Australia. All prices are shown and charged in Australian dollars (AUD). If a restoration or animation you paid for isn't right, tell us — we would rather fix it or refund it than leave you unhappy.

Photo credits

• If a credit was spent and the result was unusable (a failed job, a corrupted file, or a restoration that clearly did not work), we will re-run it at no cost or refund that credit.
• Credits expire 12 months after purchase. Expired credits are not refundable.
• There are no subscriptions, no memberships and no automatic rebills.

Animations

Animations are charged per photo. If the animation fails to generate, or the result is unusable, we will re-run it or refund the payment in full.

Local and in-home services

Scanning, printing and in-home visits are quoted before work begins. Deposits are fully refundable if you cancel at least 24 hours before the booked visit. Once physical work (scanning or printing) has been completed, that portion is non-refundable, but we will reprint or rescan at no charge if the quality is not what we promised.

How to request a refund

Email rich@fixpix.au or call 0498 277 950 with your order details and a short note about what went wrong. You can also use our contact form. We respond within 2 business days, and approved refunds are returned to your original payment method within 5–10 business days.

Your consumer rights

Nothing in this policy limits your rights under the Australian Consumer Law, including your right to a remedy where a service is not delivered with due care and skill.

See also our Terms & Conditions and Privacy Policy.